Frequently Asked Questions (FAQ)

Will I receive the same product that I see in the picture?

Absolutely! At Marknes, we strive to provide accurate representations of all products through our website's images. However, due to variations in lighting, display settings, and manufacturing processes, there may be slight differences between the product image and the actual item. Rest assured, we make every effort to ensure that the product you receive closely matches the image displayed. If you have any concerns about a specific product, feel free to reach out to our customer service team for further assistance. Your satisfaction is our top priority.

Where can I view my sales receipt?

Viewing your sales receipt is quick and easy! Once your purchase is completed, a copy of your sales receipt will be sent to the email address you provided during checkout. If you can't locate the email, don't worry. You can also access your sales receipt by logging into your Marknes account and navigating to the "Order History" section. There, you'll find a detailed record of all your past purchases, including links to view and print your sales receipts. If you need any further assistance or have any questions about your purchase history, our customer service team is always here to help.

How can I return an item?

Returning an item is hassle-free at Marknes. We understand that sometimes products may not meet your expectations, so we offer a straightforward return process. Here's how you can return an item:

  1. Initiate the Return: Log in to your Marknes account and navigate to the "Order History" section. Find the order containing the item you wish to return and select the option to initiate a return.

  2. Select Reason for Return: Choose the reason for your return from the provided options. This helps us improve our products and services based on customer feedback.

  3. Print the Return Label (if applicable): Depending on your location and the reason for return, you may be provided with a prepaid return shipping label. Print the label and affix it to the package containing the item you're returning.

  4. Package the Item: Safely package the item in its original packaging, if possible, along with any included accessories, manuals, or documentation.

  5. Ship the Item: Drop off the package at your nearest shipping carrier's location or schedule a pickup if a prepaid return label was provided.

  6. Track Your Return: Keep an eye on your return shipment using the provided tracking information. Once we receive the returned item, we'll process your refund or exchange as quickly as possible.

If you have any questions or need assistance with the return process, don't hesitate to reach out to our dedicated customer service team. We're here to ensure your satisfaction every step of the way.

Will you restock items indicated as “out of stock?”

At Marknes, we're constantly working to ensure that our inventory meets the demands of our customers. While we strive to keep all products in stock at all times, there are occasions when certain items may temporarily be marked as "out of stock."

However, rest assured that we regularly replenish our inventory to meet customer needs. If an item you're interested in is currently out of stock, we encourage you to sign up for notifications on the product page. You'll receive an email alert as soon as the item is back in stock, allowing you to make your purchase promptly.

Additionally, our customer service team is available to assist you with any inquiries about product availability or alternative options that may meet your needs. Your satisfaction is important to us, and we're committed to providing you with the products you love.

Where can I ship my order?

You can ship your order to any valid address within the regions we serve. During the checkout process, you'll have the opportunity to enter your preferred shipping address. This can be your home, office, or any other location where you'd like to receive your order.

Please ensure that the shipping address you provide is accurate and complete to avoid any delays or delivery issues. If you need to ship your order to multiple addresses, you'll need to place separate orders for each shipping address.

At Marknes, we strive to provide flexible shipping options to accommodate our customers' needs. If you have any specific shipping requirements or questions about shipping to a particular location, feel free to reach out to our customer service team for assistance. We're here to help make your shopping experience as convenient as possible.